The Manager will thereafter be responsible in his/her function for the daily operations of the Front Office department.
The job responsibilities would include:?
Evaluates the job performance of each front office employee?
Maintains working relationships and communicates with all departments?
Maintains master key control? Verifies that accurate room status information is maintained and properly communicated?
Make decision that relates to profit and loss?
Report on a regular basis to the HGM on the performance of the Front Office against budgets, sales and profit projections.
Analyze variances and monitor the impact of initiatives and corrective actions?
Responsible for the hiring, training, and direction of new department associates? Ensure the timely completion of performance appraisals?
Give direction and be responsible for the implementation of plans.
Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typical productivity and efficiency measures?
Operate the department within LTH policies as they are related to the ethical codes, standards of good business practice and local laws and regulations.?
Resolves guest problems quickly, efficiently, and courteously?
Works within the allocated budget for the front office?
Enforces all cash-handling, check-cashing, and credit policies?
Conducts regular meetings of front office personnel?
Upholds the hotels commitment to hospitality?
Prepare performance reports related to front office?
Maximize room revenue and occupancy by reviewing status daily analyze rate variance, monitor credit report and maintain close observation of daily house count and other reports.?
Monitor high balance guest and take appropriate action?
Ensure implementation of all hotel policies and house rules?
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes?
Prepare revenue and occupancy forecasting.?
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner?
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees?
Monitor all V.I.P s special guests and requests.?
Maintain required pars of all front office and stationary supplies?
Review daily front office work and activity reports generated by Night Audit?
Review Front office log book and Guest feedback forms on a daily basis.?
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs?
Fresh, spirited and youthful, Lemon Tree Hotels (LTH) is India's largest chain in the mid-priced hotels sector and third largest overall, as of June 30, 2017, according to the Horwath Report. This award winning Indian hotel chain opened its first hotel with 49 rooms in May 2004 and operates 80 hotels in 48 destinations with ~8,000 rooms and over 8,000 employees.