Deputy Manager/Manager jobs in Mumbai at Aditya Birla Management Corporation Pvt. Ltd.

Organization: AB Sun Life Insurance Co Ltd

Job Description:

Establish a multiskilled team for providing single window service and delivering stringent turnaround times and accuracy parameters and also provide value added services to HNI customers and also to customers sourced by TPD and SVV Branches by planning organizing and managing policy servicing related aspects as per stipulated KPIs.
Also provide performance dashboards to select Bancassurance and TPD partners for building their confidence and strengthening the relationships strategically important for Birla Sun Life Insurance.
Help build an excellent and consistent customer experience for long term engagement through differentiated service offerings to HNI customers and all customers sourced by Super Value Branches Bancassurance and CABC partners leading to customer advisor and distribution partners satisfaction critical for enhancing customer engagement and retention for the entire gamut of policy servicing.
Evaluation of exception and process deviation requests and decision / recommendations for approval / rejection.
Initiate and implement value added services for HNI customers and customers of SVV Branches and preferred channel partners to deliver differentiated service offerings in line with the expectations varying with profile of the customers.
Team Management-Implement controls in the payouts and carrying out regular trend analysis to identify and plug process gaps.

Qualifications: Graduate/Post Graduate.

Location: G-Corp Tech Park, Thane, Maharashtra, India

A US $44.3 billion corporation, the Aditya Birla Group is in the League of Fortune 500. Anchored by an extraordinary force of over 120,000 employees belonging to 42 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, our businesses have grown into global powerhouses in a wide range of sectors – metals, textiles, carbon black, telecom and cement. Today, over 50% of Group revenues flow from overseas operations that span 34 countries in North and South America, Africa and Asia.