Zodiac Hr jobs - Deputy Manager-Team Leader

We are hiring for Deputy Manager(Team Leader)

Location- Navi Mumbai

Salary- 3.5 to 4.5 CTC + Incentives (Depending upon Last drawn and Years of Experience)

Age Criteria- Upto 35 years

Duties and Responsibilities:

• Motivating and inspiring the team to surpass their potential.
• Improving the team and facilitating the communication among the members of the team.
• Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
• Creating sense of ownership within the employees and resolving employee issues, if any.
• Encouraging, supporting, and motivating actively one’s peer team.
• Looking constantly for development as well as continuous improvement for the entire team.
• Monitoring, organizing, and coaching team on a day-to-day basis.
• Communicating the company’s purpose, core values, vision to the front employees.
• Ensuring that the employees follow their schedules properly as designed.
• Striving for new ways continually, to increase the opportunities for sales.
• Handling escalated calls, complaints, questions, and queries as necessary.
• Facilitating cross-functional communication within employees for improved working condition.
• Creating a conducive work environment for all the call centre’s employees.
• Carrying out team meetings and actively participating in the monthly and weekly meetings.
• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.

Skills and Specifications

• Strong knowledge of customer care techniques and processes.
• Exceptional analytical and listening skills.
• Ability to operate well in a call centre team environment.
• Familiarity with several voice-logging systems and tools.
• Keenness and flexibility to work extended hours.
• Natural flair for coaching, motivating, and interacting with people.

Education and Qualifications

• Bachelor’s degree in administration, commerce, the management or any related field from an accredited institution.