Varian Medical Systems jobs - Desktop Support Engineer - EUC

Together, we can beat cancer.

At Varian, we bring together the worlds’ best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.

We are hiring Desktop Support Engineer to maintain, troubleshoot and resolve all aspects of the end user computing infrastructure including end user device operating systems, end user device hardware, application delivery, client device provisioning, operating system upgrades and patches

Major Responsibilities

• Provide desktop support for Varian’s end-user base as part of the international IT Support organization
• Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
• Resolve and respond to user questions received via telephone, email or other collaboration methods meeting defined SLA’s
• Provide advanced troubleshooting, research root cause of problems, lead problem resolution by planning, building and rolling out solutions, escalate to other support groups and vendors’ support as necessary
• Be able to diagnose, analyze and solve complex personal computer hardware, software and Microsoft Windows operating system problems and demonstrate excellent troubleshooting skills
• Develop, automate and implement operations best practices in the end user computing space
• Documents new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
• Interacts with both technical and non-technical personnel and follows problems to resolution
• Collaborate effectively and closely with end users, IT stakeholders and business stakeholders
• Maintain good relationship with internal customers and other support groups
• Maintain password, data, and system security for the environment according to IT processes and standards
  
  

Candidate Profile

Educational Qualification: Bachelors/ Masters Degree from a recognized university

Experience: 5+ years of relevant Desktop Support experience

• Hands on experience to provide technical assistance to end users and support to local IT systems.
• Excellent troubleshooting skills in Windows 10 Operating system.
• Be familiar with Windows features like Bit locker, Hello, Defender.
• Knowledge of O365 applications like Word, Excel, PowerPoint, Outlook, OneDrive, Teams.
• Independently handle assigned tier 2 calls. Be able to diagnose, analyze and solve complex problems related to all end user devices & applications.
• Should have knowledge of Network printers, SCCM, Active Directory & Networking.
• Perform machine builds and support pc refresh cycles.
• Contribute to assigned projects. Attend conference calls and meetings with project team members from around the world.
• Experience in using ticketing tool & resolve and respond to questions/request/issues received via telephone , email or ticketing tool meeting defined SLA’s.
  
  

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

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