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Desktop Support Engineer

For a client of TeamLease Services Ltd
2 to 3 Years
3,00,000
Job is expired
Posted on 28 Sep 18
Job DescriptionLast Date 25 Oct 18
Provide remote helpdesk support, via phone, remote control and through our ticketing
system, for most issues related to server and desktop software, hardware and
peripherals; as needed maintain infrastructure and
complete work requests
· Maintain close contact and open communication with clients until an issue has been
resolved
· Work within our ticketing system to create detailed work logs
· Timely escalation of issue to next level
· Proactive infrastructure monitoring to identify and resolve issues before downtime
occurs
· Conduct technical support in line with documented procedures
· Provide Sr. System Administrator with regular updates on common problems
encountered and identify possible
longer-term solutions/improvements to reduce future problems
· Management of monthly patch and upgrade process for servers and major line-of-
business applications
· Coordination of service requests with third-party technology providers as needed
· Participate in special projects as required
· Ongoing training in new technologies and methodologies, as well as for vendor
certification
.

Job Type

Interview Type

Face to Face Interview

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more
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