ARTEK ENTERPRISES jobs - Desktop Support Engineer

• Answering customer inquiries and listen to their problems/asks
• Troubleshooting customer reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.

Required Skills:

• Good hardware and networking skills
• Good software installation 
• Field work 
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.