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NIA IT SOLUTION jobs - Desktop Support Engineer

Desktop Support Engineer

NIA IT SOLUTION

location

experience

0 to 1 Year

salary

15,000 - 30,000 Per Month

qualification

BCA, BE/B.Tech, BSc, CS

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Posted: 1 Year ago

Views: 2

Applications: 3

Openings: 15

Job Description

•Identifying hardware and software solutions.

•Troubleshooting technical issues.

•Diagnosing and repairing faults.

•Resolving network issues.

•Installing and configuring Hardware and software.

•Maintain work culture.

•Handle Disciplinary actions.

•Address user tickets regarding hardware, software and networking

•Walk customers through installing applications and computer peripherals

•Ask targeted questions to diagnose problems

•Guide users with simple, step-by-step instructions

•Conduct remote troubleshooting

•Test alternative pathways until you resolve an issue

•Customize desktop applications to meet user needs

•Record technical issues and solutions in logs

•Direct unresolved issues to the next level of support personnel

•Follow up with clients to ensure their systems are functional

•Report customer feedback and potential product requests

•Help create technical documentation and manuals

Job Particulars

Role BPO / Customer care

EducationBCA, BE/B.Tech, BSc, CS

Who can applyFreshers and Experienced (0 to 1 Year )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id945783

Job Category BSc/BCA/BBM , Tech Support

Locality Address Velachery

StateTamil Nadu

Country India

About Company

NIA IT SOLUTION PVT.LTD.

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