2COMS Consulting Pvt. Ltd. jobs - Desktop Support Engineer

Desktop Support Engineer

2COMS Consulting Pvt. Ltd.
experience 1 Year
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

Greetings from 2coms.

We are currently hiring for A Leading MNC in Hyderabad

Job Description

For Further Details check the information below:

DESKTOP SUPPORT ENGINEER L2

These are Field Jobs. Yes, after joining engineer has to report to site.

NOTE – Address for location where F2F Interview will happen (if required) will be different and will be shared according

First level hardware support - Diagnosing the problem and getting the same resolved through respective vendors, as per the severity level assigned to it.
  • Support on desktop OS and other proprietary applications and software. (Remotely /
    On site)

  • Support for mail client on the End user system & mobile device.
  • Resolving end user printer configuration problems.
  • Escalate problems to vendors, follow-up and monitor SLA
  • Change Management - Performing Install, Move, Add or Change (IMAC) at the client
    level.
  • Anti-Virus Control on desktops and laptops.
  • Resource is responsible to troubleshoot the desktop/laptop related problems and escalate to vendor wherever necessary. Record / Track such escalated calls and monitor SLA till closure.
  • Coordinate for all Video conferencing requirements and first level basic support on VC equipment’s and managing the end to end VC support till VC completion except Hardware issues. Escalate Hardware issues to vendor and coordinate for closure.
  • Specialized L1 & L2 support team for handling Mobile devices management (IPad/iPhone/Android) for all the users.
  • Tools shall be used by Helpdesk Team for Remote Diagnostics (and eventually remote problem resolution) of User PC’s
  • Responsible for ensuring compliance to the technology controls laid out by Risk and Information Security Organization eg. Backup tool, encryption tool, DLP tool, PAM (privileged access management),SAM (Software asset management) tools.
  • Hardware problem Identification and coordination with hardware vendor needs to be done by FMS however replacement of faulty part will be done by OEM

    Requirements

    JOB REQUIREMENT
    • Minimum 1years experience needed as Desktop Support Engineer.
    • Good Communication Skill is needed.
    • Graduate is a must. From a Regular Institute.
    • Aggregate of 10th, 12th & graduation Must be 50% or above.
    • Must be flexible to work in rotational shift.
    • Must be Flexible to work on Saturdays

    Benefits

    NOTE
    • Salary : 13000 CTC
    • 6 Days working
    • LOCATION : HYDERABAD

  • VIEW MORE

    Job Particulars

    Job TypeFull Time
    Hiring Process Face to Face Interview

    About Company

    2COMS Consulting Pvt. Ltd.
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    2COMS Consulting Pvt. Ltd. recruiting Desktop Support Engineer Experienced(1 Year) candidates candidates nearby Hyderabad,.2COMS Consulting Pvt. Ltd. vacancies for Desktop Support Engineer is recruited through Written-test, Face to Face Interview etc.
    2COMS Consulting Pvt. Ltd. Company recruits a lot of Experienced(1 Year) candidates candidates every year based on the skills . The candidates with Any Graduate, Other Course are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Hyderabad, can apply for Desktop Support Engineer position in 2COMS Consulting Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the 2COMS Consulting Pvt. Ltd. recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of 2COMS Consulting Pvt. Ltd. and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of 2COMS Consulting Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in 2COMS Consulting Pvt. Ltd. and near your city and get a secured career.