Desktop Support Engineer jobs in Hyderabad at 2COMS Consulting Pvt. Ltd.

Greetings from 2coms.

We are currently hiring for A Leading MNC in Hyderabad

Job Description

For Further Details check the information below:

DESKTOP SUPPORT ENGINEER L2

These are Field Jobs. Yes, after joining engineer has to report to site.

NOTE – Address for location where F2F Interview will happen (if required) will be different and will be shared according

First level hardware support - Diagnosing the problem and getting the same resolved through respective vendors, as per the severity level assigned to it.

Support on desktop OS and other proprietary applications and software. (Remotely /
On site)

Support for mail client on the End user system & mobile device.

Resolving end user printer configuration problems.

Escalate problems to vendors, follow-up and monitor SLA

Change Management - Performing Install, Move, Add or Change (IMAC) at the client
level.

Anti-Virus Control on desktops and laptops.

Resource is responsible to troubleshoot the desktop/laptop related problems and escalate to vendor wherever necessary. Record / Track such escalated calls and monitor SLA till closure.

Coordinate for all Video conferencing requirements and first level basic support on VC equipment’s and managing the end to end VC support till VC completion except Hardware issues. Escalate Hardware issues to vendor and coordinate for closure.

Specialized L1 & L2 support team for handling Mobile devices management (IPad/iPhone/Android) for all the users.

Tools shall be used by Helpdesk Team for Remote Diagnostics (and eventually remote problem resolution) of User PC’s

Responsible for ensuring compliance to the technology controls laid out by Risk and Information Security Organization eg. Backup tool, encryption tool, DLP tool, PAM (privileged access management),SAM (Software asset management) tools.

Hardware problem Identification and coordination with hardware vendor needs to be done by FMS however replacement of faulty part will be done by OEM

Requirements

JOB REQUIREMENT