Desktop Support Engineer

Ibeon Infotech Pvt Ltd
Experience : 0 to 4 Years
Job Role : Engineer
Posted on 24 Jan 20
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Job DescriptionLast Date 24 Mar 20
100% Placement guaranteed.
Salary:-  12600 CTC to 18000 CTC if candidate having less than 50% in 10th, 12th and graduation. 
Salary:-  18300 CTC to 25000 CTC if candidate having more than 50% and there is no deviation like candidate should not educational gap and percentage should be above 50% in 10th, 12th and degree. 
Profiles/Designation:-   Desktop Support Engineer L1, Desktop Support Engineer L2, System Engineer, IT Support Engineer, Windows Admin, Application Support Engineer, Network Engineer L1, 
Job Description:-  
General IT JD 
Ø  Experience of till months at enterprise level offering IT services to the Customer.
Ø  Log all calls in the Service Desk call logging system     
Ø  Act as a single point of contact for phone calls or emails from staff and ticketing tools to raise tickets regarding IT issues and queries
Ø  Resolving tickets within the SLA which are raised from End-user side
Ø  Time management and On-call rotation for the availability of Engineers to check the client-oriented issues
Ø  Operating system Installations & Imaging, Application Software Installation & Deployments  
Ø  Installation and troubleshooting of Windows XP, Windows 7, Windows 8, Windows 8.1 and Windows 10 operating systems and their components updates
Ø  Configuring security policies
Ø   Backup and restoring of data and mails
Ø  Troubleshooting Backup interruption related issues from client systems into the server
Ø  Maintaining Backup for specific user profile from user’s device and avoiding duplicate backupØ  Installing and maintaining of computers and peripherals, Troubleshooting and maintaining the hardware issues, installing the software packages.
Ø  Configuring and troubleshooting of physical, logical printers, scanners and LAN related issues reported by users
Ø  Troubleshooting the basic LAN/WAN/Broadband/WIFI/VPN network problems.
Ø  Troubleshooting LAN/WIFI related problems from client machines
Ø  Configuring and connecting WIFI network in users mobile devices and tabs with the unique authorized identity profile
Ø  Detecting and tracing high network utilization issues in the network and troubleshooting
Ø  Installations and troubleshooting of TCP/IP network and Internet setup related problems
Ø  Troubleshooting DNS server not responded network issues from client machines
Ø  Creation of users with appropriate permissions, deletion, and configuration, creating their home directories in Active directory
Ø  Installing and configuration of Active Directory, DNS and DHCP to Create a Windows Server Domain Controller
Ø  Joining the client systems in Active Directory, configuring and updating group policies in the client system
Ø  Checking user accounts in Active Directory for account lockouts, expired passwords, resetting passwords when necessary.
Ø  Creating share folders in server manager and assigning appropriate permission to usersØ  Reserving IP and releasing IP scope in DCHP server
Ø  Detecting and resolving DHCP scope issues from DHCP server-side
Ø  Client-side VPN Configuration
Ø  Installation and Maintaining of Antivirus and Patches.
Ø  Updating of antivirus patches, scanning and removing viruses from Network
Ø  Basic Installation and Configurations of Routers, Switches, PoE switches and Access PointsØ  Installation and basic troubleshooting WinMagic SecureDoc (RMCE & FDE)
Ø  Maintaining an Asset Database and track changes
Ø  Responsible for inventory management as per procedures
Ø  BMC software installation and basic troubleshooting
Ø   Client Management and Asset Inventory Tracking using BMC FPAC
Ø  Configuring Internet using Proxy Server
Ø  Installation and Configurations of Data cards (3G, 4G hotspot and Wi-Fi) and troubleshooting problems from client machines
Ø  Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint, Skype for Business, One Drive for Business, MS Access, Microsoft Silverlight etc.)
Ø  Mail configuration and troubleshooting skills on MS outlook 2007,2010, 2013 & 2016Ø  Installation and troubleshooting of Microsoft’s application and software’s
Ø  Installation of Symantec DLP and basic troubleshooting
Ø  Installation of Seclore FileSecure and basic troubleshootingØ  Configuration of Web Proxy Zscaler
Ø  Password creation and resetting from end-user to maintain password security
Ø  Configuring domain user ID and profile
Ø  Configuring software’s and troubleshooting other issues through remote tools PC visor, BMC, VNC viewer, Any Desk, Team viewer and share your screen in Skype for businessØ  Basic usage of PS Tools suite to perform specific tasks remotelyØ  To arrange for external technical support where the problems cannot be resolved in-house
Ø  To undertake daily activities as per laid down procedures and policies
Ø  Encourage creativity, risk-taking, and constant improvement.
Ø  Configuring SAP GUI, maintaining hosts & services files, basic troubleshooting
Ø  CCTV maintenance and monitoring
Ø  Video Conference Support and maintaining separate rooms in the device  for multiple connections for the client meetings
Ø  Projector connection setup and basic troubleshooting
Ø  CISCO WebEx meeting support to continue smoothly from client-side
Ø  Installation and basic troubleshooting some designer Tools: AccuMark, Coral draw, AutoCAD, Photoshop, TexCad, Gerber auto-cutter CT200M, MS Visio
Ø  POD logic cloud software installation and troubleshooting
Ø  HMI/ SCADA software installation and basic troubleshooting.
Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description
IBeON INFOTECH Pvt Ltd an ISO 9001-2015 Certified Company, Is a Technology-driven IT infrastructure solutions and service company based in Bangalore & Other Parts of India. With high sharpness towards understanding client requirements and delivering unmatched business excellence, we are a company headed by highly technical and Techno commercial experts who are having rich and high experience in their respective field. We are committed to providing excellent technology services with a high level of customer service with satisfaction, cost-effective manner ,quality and value far exceeding competition and by nurturing a Friendly and cooperative work environment.
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