NIA IT SOLUTION PVT LTD jobs - Desktop Support Engineer

Desktop Support Engineer

NIA IT SOLUTION PVT LTD
experience Fresher
salary 15,000 - 30,000 Per Month
qualification
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Posted: 1 Year ago
Views: 4
Applications: 1
Openings: 1

Job Description

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

Responsibilities:
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals

Requirements:
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude

Job Particulars

EducationBSc, CS
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id973961
Locality Address BTM , Velachery , Ameerpet, Begumpet
StateTelangana, Karnataka, Tamil Nadu
Country India

About Company

NIA IT SOLUTION PVT LTD
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