NIA IT SOLUTION PVT LTD jobs - Desktop Support Engineer
Desktop Support Engineer
Fresher
15,000 - 30,000 Per Month
Posted:
2 Years ago
Views:
Applications:
Openings:
1
Job Description
We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
Responsibilities:
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Requirements:
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Job Particulars
Who can apply
Freshers
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
973961
Job Category
BSc/BCA/BBM , Tech Support
Locality Address
BTM , Velachery , Ameerpet, Begumpet
State
Telangana, Karnataka, Tamil Nadu
Country
India
About Company
NIA IT SOLUTION PVT LTD
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