Advanced Search
Enter skills or designation keywords
Enter valid location

Desktop Support Engineer

It Mantra Techintellect PVT. LTD.
0 to 4 Years
Job is expired
Posted on 19 Apr 19
Job DescriptionLast Date 25 Apr 19
Desktop Support Engineer
Job brief
  • A Desktop Support Engineer is responsible provide technical assistance to users. He will help install, upgrade and troubleshoot hardware and software systems.
  • He should have a problem-solving attitude along with the ability to give clear technical instructions. He should also be familiar with remote troubleshooting techniques.
  • Ultimately, he will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities
  • Address user tickets regarding hardware, software and networking
  • Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until the resolution of an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions.
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Supervising the administration of systems related network to ensure availability of services to authorized users.
Requirements
  • Proven work experience as a Desktop Support Engineer, Technical support Engineer or similar role
  • Hands-on experience with Windows environments.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills.
  • Customer-oriented attitude
  • Minimum HSC passed with Computer Hardware & Networking Degree.
  • Flexible to support “ round-the-clock” operations
  • Flexibility to some travelling
  • Ability to communicate in an understandable , polite and friendly manner, both written and verbal desire to grow and learn new technologies
  • Team spirit 

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description

ITMantra is a private limited company headquartered in Mumbai providing total IT solutions with best of the products available in the technology market. With ITMantra, an ISO 9001:2008 compliant company, you can be sure of the quality of products and services. ITMantra is promoted by young professionals having an extensive background and many years of required experience in the IT industry. With 15+ years to it’s credentials, ITMantra is very well poised to deliver excellent customer satisfaction both on products & services front.

Similar Jobs
GARUDAMAYURA TECHNOLOGIES
Freshers
Last Date 19 Jun 19
ORIGIN ITFS PVT LTD

Freshers
Last Date 31 May 19
FOR A CLIENT OF TEAMLEASE SERVICES LTD

0.5 to 1 Year
Last Date 26 May 19
NEXPRO SYSTEMS PVT. LTD.

2 to 2 Years
Last Date 21 Jun 19
TeamLease