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Desktop Support Engineer

Meta Data Technologies Pvt Ltd
Experience : 0 to 3 Years
Location : Mumbai
Posted on 03 Oct 20
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Job DescriptionLast Date 01 Dec 20
Req ID: 99289

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now

We are currently seeking a Desktop Support Engineer - L2 to join our team in Navi Mumbai, Mahārāshtra (IN-MH),India (IN)

Below Are The Basic Duties Of Engineers
Perform IT related service as instructed by NTT Service Delivery Manager or his/her del-egates
Addressing incidents faced by the users in their day-to-day use of IT
Follow and enforce customer IT policy
Provide support (including Installation, configuration and fine tuning support) for new Desktops / Laptops which shall include OS (Operating system) Installation, Power On Test, verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per NTT Customer provided standards),Client side applications and Configuring Printers and resolving printing problems of the users at the in scope locations
Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around
Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop
Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
Provide support for IMACDD (IMACDD - Installation, Move, Add, Change, Disposal, and Decommissioning) for End user Desktop/Laptop and Peripherals, Standalone and LAN attached PC & mid-range server Coordinate the asset movement (IMACDD) across all locations
Emergency recovery maintenance for Desktops
Installation and upgrade of any hardware component
Disk formatting, partitioning and reinstallations of desktop OS/Applications
Advise the End User to take reasonable steps to backup information, if possible, prior to attempting to effect a resolution either by hands-on during Desk Side Support Service; and provide reasonable assistance with file restoration, if required
Manage disk / folder sharing and permission setting on desktops
Provide support for patch up gradation on desktops
Providing field support for Desktop/Laptop & vendor coordination for peripherals
Work on escalated issues from Service Desk based on physical support requirement
Provide Diagnosis of Hardware or Software issues and work with OEM Vendor for getting them resolved
Provide time to time proactive maintenance of peripherals for reduction of operational is-sues
Educate users for common problems & their resolution
Video Conference (VC) setup and troubleshooting
Software Support (Standard Applications)
LAN/Wi-Fi configuration and troubleshooting in end user’s system
Backup – Need to facilitate the data migration from one machine to the other, in the process make sure the data is safe
Community Services – Systems after warranty period identified and donated for community services as a best practice of Customer Those machines data will be completely wiped off and reconfigured to the old setup
Anti-Virus (AV) Support
Provide support on installation and basic troubleshooting on client side application
  • Desktop Support Engineer
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Meta Data Technologies Pvt Ltd
Apply now
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