Req ID: 99289
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Engineer - L2 to join our team in Navi Mumbai, Mahārāshtra (IN-MH),India (IN).
Below Are The Basic Duties Of Engineers
Perform IT related service as instructed by NTT Service Delivery Manager or his/her del-egates.
Addressing incidents faced by the users in their day-to-day use of IT
Follow and enforce customer IT policy
Provide support (including Installation, configuration and fine tuning support) for new Desktops / Laptops which shall include OS (Operating system) Installation, Power On Test, verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per NTT Customer provided standards),Client side applications and Configuring Printers and resolving printing problems of the users at the in scope locations
Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around
Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
Provide support for IMACDD (IMACDD - Installation, Move, Add, Change, Disposal, and Decommissioning) for End user Desktop/Laptop and Peripherals, Standalone and LAN attached PC & mid-range server. Coordinate the asset movement (IMACDD) across all locations.
Emergency recovery maintenance for Desktops
Installation and upgrade of any hardware component
Disk formatting, partitioning and reinstallations of desktop OS/Applications
Advise the End User to take reasonable steps to backup information, if possible, prior to attempting to effect a resolution either by hands-on during Desk Side Support Service; and provide reasonable assistance with file restoration, if required.
Manage disk / folder sharing and permission setting on desktops.
Provide support for patch up gradation on desktops.
Providing field support for Desktop/Laptop & vendor coordination for peripherals
Work on escalated issues from Service Desk based on physical support requirement
Provide Diagnosis of Hardware or Software issues and work with OEM Vendor for getting them resolved
Provide time to time proactive maintenance of peripherals for reduction of operational is-sues
Educate users for common problems & their resolution
Video Conference (VC) setup and troubleshooting
Software Support (Standard Applications)
LAN/Wi-Fi configuration and troubleshooting in end user’s system
Backup – Need to facilitate the data migration from one machine to the other, in the process make sure the data is safe.
Community Services – Systems after warranty period identified and donated for community services as a best practice of Customer. Those machines data will be completely wiped off and reconfigured to the old setup.
Anti-Virus (AV) Support
Provide support on installation and basic troubleshooting on client side application.