Swan Solution Pvt Ltd jobs - Desktop Support Engineer

About the Role:

• Troubleshooting and resolving desktop, laptop, and peripheral issues.
• Installing and configuring operating systems and applications.
• Providing technical support for Microsoft Office and other standard software.
• Resolving printing problems and managing printer configurations.
• Maintaining and updating antivirus software, patches, and drivers.
• Providing basic network troubleshooting and support.
• Assisting users with email setup and basic O365 administration.
• Performing asset verification and generating reports.
• Participating in ongoing training to stay up-to-date on the latest technologies.
• Supporting Bharat Bank branch users with application/software/hardware issues remotely.

Qualifications:

• Bachelor's degree (B.Com, B.Sc., B.E., or Diploma) in Computer Science or a related field (preferred).
• 1-2 years of experience as a Desktop Support L1 technician or similar role.
• Microsoft Certified Professional (MCP) certification (preferred).
• Strong understanding of computer hardware and software.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent customer service orientation.
• Basic knowledge of networking concepts (IP addressing, routers, links).

Benefits:

• Opportunity to work in a fast-paced and dynamic environment.
• Gain valuable experience in a leading financial services company.
• Be part of a supportive and collaborative team.

Additional Information:

• Working hours: General Shift (as per project, typically 9 hours)
• Working days: 6 days per week
• 24/7 support: As per requirement