Matrix Business Machines Pvt.Ltd jobs - Desktop Support Engineer

JD-

·         Maintenance and troubleshooting of standard software packages.

·         Microsoft OS, System Software ,Installation and upgrades.

·         Fault finding like MS-office / O 365 related issues resolution

·         Problems related to the usage of the internet and emails.

·         Maintaining Regular call Reports.

·         Coordinate with Internal authorities/Department for IT solutions.

·         Knowledge of Windows client and server OS troubleshooting

·         L1 Support for network troubleshooting

·         L1 Support for server standard roles

·         Timely Suggestions to improve existing the IT infrastructure

·         Maintain the asset list as per Customer Standard.

·         Basic Troubleshooting of the internet lease line.

·         Firewall/Network security basic troubleshooting and configuration.

·         L1 Support for standard Backup solution.

·         Hands on experience resolving hardware board level issues

·         Configuring BIOS settings ,BIOS upgrades

·         Troubleshooting  computer peripherals, like printers and scanners issues

·         Setting up new computer systems

·         Should be able to resolves issues related to Antivirus software