Desktop Support Engineer jobs in Pune at SANCURO

Job description :

Roles and Responsibilities.

Troubleshooting and installation of printers, scanners, Office and Business application installation and configuration.

IP Address and IP-sub-netting knowledge

Hand on experience on desktop assembly and windows operating system installation and
troubleshooting on Win7/Win8/Win10 and Server 2008/2012/2016/2019

VPN, VLAN, DHCP, DNS working knowledge.

Installation / configuration/archive of outlook e-mail client

Antivirus client installation and Definition update.

Microsoft patches and service pack update on the system.

Working knowledge on Active Directory (Creation/Suspension of Users, Organizational unit, service accounts and password reset),domain servers/DNS, domain controllers, IP addressing/DHCP

Excellent remote troubleshooting skills (Laptop, Desktop, Printers, servers, storage, backups)

Experience in handling user administration (G Suite, Azure Active Directory, NAV, Office 365, Dropbox, etc

Working knowledge on Active Directory (Creation/Suspension of Users, Organizational unit, service accounts and password reset),domain servers/DNS, domain controllers, IP addressing/DHCP

Basic Understanding of LAN network and troubleshooting.

Configuration of a basic router and wireless access point

Basic knowledge of ticketing tool to assign, update and close tickets in tool.

Ability to communicate at all levels, both technical and non-technical

Ability to perform well as part of a team under direct & indirect supervision

Good communication skills (active listening skills),documentation skills, able to articulate and speak with a clear voice

Attitude to Seek out new assignments and additional job duties, especially those outside the normal work area.

Awareness of Information security policy and adherence

Coordination with IT vendor for warranty support and call logging.

Good communication skill verbal, email.

Escalating IT issues to the next level where necessary and keep the user informed on call.

About CompanyABOUT SANCURO
Sancuro is an exclusive Ex-Commerce Platform working in the remote tech support domain. We provide niche expertise in system and network configuration and maintenance for IT-enabled establishments. Through refined security protocols, pay-per-service model and end-to-end array of services, we serve diverse industries and reputed clients.
Sancuro was established in 2016, with a dedicated focus on IT Network Infrastructure Solutions. The company is backed by the experience of Sanveer Infotech, which has been working in the field since 2008. Sancuro inherits the founding ideas of trust, integrity and assurance. We move ahead with the mission to achieve customer satisfaction by prompt and transparent services. While ensuring security and confidentiality of customer networks, our thrust is on building complete and safe networks through convergence.