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Desktop Support Engineer L2

Nexpro Systems Pvt. Ltd.
2 Years
10,000 - 15,000 Per Month
Posted on 22 Apr 19
Job DescriptionLast Date 21 Jun 19

  • Designation: DL2
  • Location: Fort- Mumbai
  • Experience: 2 years

Job Description:

  • Should have good communication skills
  • Should have good working knowledge on installation/ troubleshooting skills of Operating Systems (Win 7/ Win 10)
  • Should have good troubleshooting skills
  • Should have knowledge on First level Local Network/WiFi troubleshooting
  • Should be able to resolve customer specific application issues
  • Extend the shift timings for any planned activity or major incidents
  • Prepare reports as agreed with customer
  • Lead the activity specific to location and share regular progress updates to respective stakeholders
  • Review on pending calls and count should be under control
  • Regular review on SOPs
  • Provide support to VCs
  • Perform Service Requests based on Standard Operating Procedures.
  • Installation and troubleshooting of OS, MS Office, messaging clients
  • Installation and troubleshooting of printers
  • Patch management for desktops – ensure critical patches are updated on schedule
  • Desktop Imaging through MDT
  • Should have good knowledge on features like DNS, DHCP, Proxy etc.
  • Should ready to visit other location within Mumbai in case of any requirement.

Interview Type

Face to Face Interview

Company Description
We are Premium  partner of Wipro Ltd.