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Desktop Support Engineer

For a client of TeamLease Services Ltd
0 to 2 Years
2,16,000 - 2,20,000 Per Year
Posted on 10 Jan 19
Job DescriptionLast Date 11 Mar 19

Work on Help Desk tickets that are logged into ticketing system via phone or email or Web.

Proficient with Windows Workstation OS – Windows 7 / 8.x. / 10

Sound knowledge of MS Office – 2010 / 2013.

Monitor and manage system alerts and notifications, and respond accordingly through service tickets.

Support technical issues involving core business applications and operating systems.

Installation, configuration and troubleshooting of workstations / endpoints (In depth knowledge of hardware troubleshooting).

Configure users in a Microsoft Domain Environment.

Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

Basic remote access solution implementation and support: VPN.

Install and configuration of a variety of Line of Business Applications.

Support print Issues and printer networking issues.

Improve customer service, perception, and satisfaction.

Fast turnaround of customer requests.

Ability to work in a team and communicate effectively.

System documentation maintenance and review.

Communication with users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Work with vendors for the issues observed / reported.

Participate in weekend maintenance activities, as required.

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