Work
on Help Desk tickets that are logged into ticketing system via phone or email
or Web.
Proficient
with Windows Workstation OS – Windows 7 / 8.x. / 10
Sound
knowledge of MS Office – 2010 / 2013.
Monitor
and manage system alerts and notifications, and respond accordingly through
service tickets.
Support
technical issues involving core business applications and operating systems.
Installation,
configuration and troubleshooting of workstations / endpoints (In depth
knowledge of hardware troubleshooting).
Configure
users in a Microsoft Domain Environment.
Basic
technical support at the network level: WAN and LAN connectivity, routers,
firewalls, and security.
Basic
remote access solution implementation and support: VPN.
Install
and configuration of a variety of Line of Business Applications.
Support
print Issues and printer networking issues.
Improve
customer service, perception, and satisfaction.
Fast
turnaround of customer requests.
Ability
to work in a team and communicate effectively.
System
documentation maintenance and review.
Communication
with users as required: keeping them informed of incident progress, notifying
them of impending changes or agreed outages.
Work
with vendors for the issues observed / reported.
Participate
in weekend maintenance activities, as required.
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