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Desktop Support Engineer

For a client of TeamLease Services Ltd
0.5 to 1 Year
2,16,000 - 2,30,000 Per Year
Posted on 27 Mar 19
Job DescriptionLast Date 26 May 19

Key result areas:

Work on Help Desk tickets that are logged into ticketing system via phone or email or Web.

Proficient with Windows Workstation OS – Windows 7 / 8.x. / 10

Sound knowledge of MS Office – 2010 / 2013.

Monitor and manage system alerts and notifications, and respond accordingly through service tickets.

Support technical issues involving core business applications and operating systems.

Installation, configuration and troubleshooting of workstations / endpoints (In depth knowledge of hardware troubleshooting).

Configure users in a Microsoft Domain Environment.

Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

Basic remote access solution implementation and support: VPN.

Install and configuration of a variety of Line of Business Applications.

Support print Issues and printer networking issues.

Improve customer service, perception, and satisfaction.

Fast turnaround of customer requests.

Ability to work in a team and communicate effectively.

System documentation maintenance and review.

Communication with users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Work with vendors for the issues observed / reported.

Participate in weekend maintenance activities, as required.

Job Role

Job Type

Interview Type

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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