Black And White Business Solutions jobs - Desktop Support / L1 and L2 Support / Voice Support

Hiring for Desktop Support / L1 and L2 Support / Voice Support for fixed Day shift

Preferred Languages : HINDI and ENGLISH Mandatory

Roles and Responsibilities

• Coordinates as smart hands with different portfolio and engineering work groups

• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes

• Perform hardware and software upgrades to peripheral equipment

• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients

• Responsible for 1st level troubleshooting in Servers and Hardware/ Operating system / Network related issues.

• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

• Perform site maintenance and safety checks of assigned equipment

• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.

• Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

• Performs backup for the onsite servers

Desired Candidate Profile

• Bachelor's Degree in related field with 0 to 4 years of relevant experience preferred

• Graduate or Undergraduate with good knowledge into Technical Support

• Strong communication skills, both written and verbal

• Demonstrated ability to multi-task and meet timelines on deliverables

• Self-starter, sense of urgency, and works well under pressure

• Strong attention to detail

• Proficient in Microsoft Office

Perks and Benefits

• Salary – Best in the market

• Unlimited Incentives based on performance

• 5 Days working / Saturday & Sunday fixed off

• Fixed Day Shift

• 1 way transport