SmartSource IT is a Managed Services Provider offering IT support ranging from Desktop and Network support, On-Site dispatches, Hosting, and Microsoft Cloud Solutions Suite
The Technical Support Specialist I is our clientâs first point of contact and will be responsible for responding to Tier I Service Desk requests through phone or email, participate in the call queue to triage and route incoming support calls, and perform ticket coordination, while providing excellent customer service. This role will work closely with the US and Manila End user support teams to help provide support to over 30 Property Management clients and maintain client SLAâs.
In this role, you will be responsible for triaging and providing remote Tier I support via telephone, email, and various support tools to ensure customer resolution for break fix and service requests within established SLAs.
RealPage
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.