Developer Support Engineer

Plivo Communications Private Limited
Experience : Freshers
Location : Bangalore
Yearly Salary : Rs. 4,50,000
Posted on 11 Jun 19
Job is expired
Job DescriptionLast Date 23 Jun 19
  • B.E/B.Tech (ECE,EEE,CS,IT,IS) / MCA / BCA Freshers - 2017 & 2018 graduates with 60% in Highest Qualification.

  • Troubleshoot and resolve all tickets coming into the support ticketing system from customers and carriers. (telecom partners)
  • When required a partner with other teams within Plivo and ensure closure by a thorough follow up.
  • Resolve and escalate the tickets within set timelines to ensure that the customer has a seamless support experience
  • Ensure outstanding cases are followed through to their logical end. 

  • Knowledge required in one or more of the following programming languages (JAVA, RUBY, PYTHON, PHP, GO, C#, VB.NET, NODE.JS)
  • Strong code debugging skills in any of the above-mentioned languages
  • Ability to troubleshoot software, understand customer requirements and workflow, and resolve more advanced issues working within escalation procedures
  • Ability to capture the user environment during troubleshooting and work towards speedy and accurate resolutions for customer issues
  • Strong written and verbal communication and documentation skills
  • Obsessed with customer support and delighting the customers
  • Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.
  • Should be willing to work in shifts
  • Excellent Communication Skills 
  • Good coding skills
Job Perks:

  • Be part of a fun, smart, passionate and merit-driven team
  • Great opportunity for you to grow professionally by being part of a team that's always learning
  • Informal work style and start-up culture.
  • Transport facility and unlimited food

Salary: 4.5 Lacs LPA for Freshers

Work Location: Bangalore

Interview Process:
  • Group discussion 
  • Written test 
  • Code logic round 
  • Coding round
  • Hiring manager round 
  • HR Round

Job Type : Full Time
Interview Type : Written-test, Face to Face Interview
Company Description

Plivo is a communications platform that enables businesses to connect, engage and interact with their customers. Plivo simplifies the notorious complexity of telecom by offering simple and enterprise-grade building blocks. Plivo's infrastructure handles billions of voice calls and messages every year from businesses around the world.

Plivo is amongst the leading Service Providers in the CPaaS market, which is estimated to grow to a whopping 8 billion dollars by 2019. Plivo started in 2011 and has been backed by investors as Andreessen Horowitz who are also the early stages investors in the companies such as Facebook, Google and AirBnB.  Plivo is also part of YCombinator a most sought after incubation in the Valley and is now profitable as well. Plivo has a team of about 200+ members spread between its US & India offices. Plivo has 1000’s of businesses from around the globe who trust us with their Voice and Messaging needs including helping them manage their Customer interactions. We are looking for someone who is excited to grow with us and be part of a company that is disrupting a multibillion-dollar Communication Platform as a Service (CPaaS) space.

We are dedicated to simplify and disrupt the multi-billion telecom market. Our cloud-powered Voice and SMS APIs allow businesses to build communication applications that are scalable, low cost, and global. Thousands of well-known businesses are already built using Plivo including popular conferencing solutions, mobile communication apps, SMS marketing software, and business phone solutions and this is just the beginning.

We are looking for talented and driven individuals to join our team.

Job is expired