The CTS Client Platform team is looking for an Associate Product Specialist to support, maintain, develop and release new features related to Cloud and Managed Services product suite. The Cloud & Managed Services vertical within CTS Client Platform group focuses on building off-platform data delivery products so that our clients can quickly and easily get access to financial data through a variety of products and platforms. In this role, you will work closely with a broadly distributed group of Product, Strategy, Sales, Support, and Engineering team members across various CTS delivery platforms.
Job Responsibilities
- Product Feature Support
- Manage the group’s daily inflow of CTS product requests and guide them to a meaningful and timely resolution
- Communicate clear and detailed responses to requests while tying in references to supporting documentation
- Contribution to Product Design and Maintenance
- Assist product owners in spec’ing and designing data feed products that capture market share in the financial data investments space
- Contribute to departmental product development projects
- Critical Product Analysis
- Identify recurring issues/requests and make recommendations for feature enhancements
- Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
- Identify areas for improvement of Product Support
- Product Documentation and Education
- Create and maintain support and troubleshooting documentation
- Integrate CTS skillsets into official training curricula
- Regularly share CTS product best practices with stakeholders
Job Requirements
We welcome ambitious team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in finance and technology, as well as the desire to continually learn and develop in an ever-changing environment.
Education
Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems and/or Finance
Required Skills
- 2 - 4 years of product support/management, content management, or business analyst experience with strong track record and knowledge of agile principles
- Professional experience or competency in the following:
- Cloud platforms
- ETL Pipelines/Processes
- SQL and other RDBMS platforms (nice to have)
- Reading and troubleshooting logs
- Functional understanding of Data Delivery methods/solutions
- Functional understanding of Software Development cycles
- Proficient in Microsoft Office applications
- Excellent communication, presentation and interpersonal skills
Highly Desired Attributes
- Knowledge of financial databases used in financial markets
- Technical specification writing or maintenance experience of tools, enhancements and products
- Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg
- Experience and understanding of project management