FactSet jobs - Digital Associate Product Specialist

Digital Associate Product Specialist

FactSet
location
Hyderabad(Hyderabad-Others)
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 27 Days ago
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Job Description

The CTS Client Platform team is looking for an Associate Product Specialist to support, maintain, develop and release new features related to Cloud and Managed Services product suite. The Cloud & Managed Services vertical within CTS Client Platform group focuses on building off-platform data delivery products so that our clients can quickly and easily get access to financial data through a variety of products and platforms. In this role, you will work closely with a broadly distributed group of Product, Strategy, Sales, Support, and Engineering team members across various CTS delivery platforms.

Job Responsibilities
  • Product Feature Support
    • Manage the group’s daily inflow of CTS product requests and guide them to a meaningful and timely resolution
    • Communicate clear and detailed responses to requests while tying in references to supporting documentation
  • Contribution to Product Design and Maintenance
    • Assist product owners in spec’ing and designing data feed products that capture market share in the financial data investments space
    • Contribute to departmental product development projects
  • Critical Product Analysis
    • Identify recurring issues/requests and make recommendations for feature enhancements
    • Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
    • Identify areas for improvement of Product Support
  • Product Documentation and Education
    • Create and maintain support and troubleshooting documentation
    • Integrate CTS skillsets into official training curricula
    • Regularly share CTS product best practices with stakeholders

Job Requirements

We welcome ambitious team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in finance and technology, as well as the desire to continually learn and develop in an ever-changing environment.

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems and/or Finance

Required Skills
  • 2 - 4 years of product support/management, content management, or business analyst experience with strong track record and knowledge of agile principles
  • Professional experience or competency in the following:
    • Cloud platforms
    • ETL Pipelines/Processes
    • SQL and other RDBMS platforms (nice to have)
    • Reading and troubleshooting logs
  • Functional understanding of Data Delivery methods/solutions
  • Functional understanding of Software Development cycles
  • Proficient in Microsoft Office applications
  • Excellent communication, presentation and interpersonal skills

Highly Desired Attributes
  • Knowledge of financial databases used in financial markets
  • Technical specification writing or maintenance experience of tools, enhancements and products
  • Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg
  • Experience and understanding of project management

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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

FactSet
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