Job Description :Responsibilities: The primary responsibility of the role is to perform analysis, quality checks on digital content of the e-book and to identify errors as well as validating errors reported by various systems and customers The
Responsibilities
Job Description :
The primary responsibility of the role is to perform analysis, quality checks on digital content of the e-book and to identify errors as well as validating errors reported by various systems and customers
The role will require the candidate to quickly understand the e-book content quality standards, operation workflow tools and other supporting tools
He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors He/she has to follow SOP to catch errors in the content
He/she needs to perform content quality checks to qualify the customer experience for content viewing and Kindle device usage He/she will need to use software tools for quality audit, content editing and data capture
The associate will need to be aware of operation metrics like productivity (number of titles processed per hour),quality (defect percentage) and delivery/latency SLA The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure
He/she should be a team player and come up with ideas to improve the editing/QA process
The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required
The employee will be an individual contributor for this role
In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor
He/She should be a team player and come up with improvement ideas to improve the process
Basic Qualifications
Language level requirements - B2 level DE
High level of skill in written English, including spelling, grammar and punctuation
Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
Should be self-motivated and a good team player
Good at problem solving, data analysis and troubleshooting issues related to content quality
Good interpersonal skills to manage ongoing relationships with software team and inter-operations teams
Ability to work seamlessly in MS Excel & MS Word
Preferred Qualifications
Language level requirements - B2 level DE
Knowledge about various aspects of written English
Proof reading skill set will be an added advantage
Self starter, good team player
Strong attention to detail in editing content and deep dive and identify root causes of issues
Knowledge of or experience in Publishing industry is a big plus
Ability to drive new mechanisms within internal teams
- Digital Content Associate
- Experience : 0 to 3
- Job Type : Full Time
- Interview Type : Face to Face Interview
