JD for Relationship Executive (Digital Relationship Manager)
The following to be carried through remote digital media viz. phone call, email, chat and video interactions:
Effectively utilizes all applications, tools, and databases used to process transparent end to-end client support. Proficient with systems related to Banking transactions and services
Controls- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.
Customer Service and Sales – Up selling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer’s Banking Requirements.
Strong willingness to work in Relationship Management; Banking operations and products
including investment products? Prior experience in Sales preferred but not necessary.
Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
Must be flexible and understanding in challenging and ever-changing environment
Eligibility criteria and the selection process.
Minimum of 15 Years Education or Graduate with any discipline / waiting for results.
Excellent communication skills – both written and verbal
Written Test (In case of Campus Hiring)
Group discussion (In case of Campus Hiring)
Operational round of Interview
Experience- Preferably 0 - 3 years of Retail Branch Banking / Contact Center (Banking Service) experience with flair to sell.
The “IB Services & Technologies ” provide premium staffing services and solutions to hundreds of companies andthousands of candidates each year in the fields of EPC, Production, Industrial Design, Operation, Maintenance, Purchase,Sales & Marketing, Finance & Accounts, HR& Admin, Projects, Planning, Telecom, Quality, IT, Telecom and Senior leveltechnical, Projects and Marketing Professionals.