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Digital Safe Event Management Engineer

Micro Focus
Experience : 2 to 4 Years
Education : BE/B.Tech
Location : Bangalore
Job Role : Engineer
Posted on 04 Jan 20
Job is expired
Job DescriptionLast Date 29 Feb 20
Digital Safe Event Management Engineer

Banglore

Customer service responsibilities: 

  • Understand and record customer issues 
  • Validate issues for genuineness and assign severity 
  • Log tickets for valid issues
  • Run initial troubleshooting 
  • Capture root cause if issue is resolved
  • Escalate tickets as required if troubleshooting steps do not resolve issue 
  • Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues. 
  • Provide feedback to monitoring platform development team to contribute to improvement 
    
Digital Safe monitoring responsibilities :

  • Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard 
  • Conduct scheduled system health checks 
  • Monitor task status and provide periodic updates 
  • Validate automated alerts for genuineness and assign severity 
  • Log issues into ticketing system 
  • Capture root cause if issue is resolved 
  • Escalate issues as required if troubleshooting steps do not resolve issue 
  • Prepare and send out issue reports 

Technical Qualifications and Work Experience :

  • 2-4 years of prior experience in a similar role 
  • Familiarity with SQL queries and RDBMS concepts 
  • Familiarity with Linux commands and networking concepts, hands-on experience with shell scripting or other scripting will be a plus 
  • Familiarity with ITIL Foundation 

Other Requirements:

  • Excellent verbal and written communication skills 
  • Strong analytical and problem-solving skills 
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
At Micro Focus we help you run and transform your business. Driven by customer-centric innovation, our software provides the critical tools you need to build, operate, secure, and analyze the enterprise. By design, these tools bridge the gap between existing and emerging technologies – which means you can innovate faster, with less risk, in the race to digital transformation.
Job is expired
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