Greetings of the day, We are hiring for the position of Director of Customer Success with one of the leading organization
Experience: 8+ years
Location: Bangalore
Basic Requirements:
● At least 8+ years of work experience with a minimum 5-6 years experience leading technical account management, customer success, support or implementation in a SaaS environment.
● Understanding of large businesses with many key stakeholders.
● Capable of communicating with a diverse range of individuals, across functions.
● Impressive track record of high customer retention and growth.
● Strong sense of customer empathy and customer-centrism.
● Excellent interpersonal, communication, problem-solving and analytical skills.
● Must be proficient in MS-Excel and have a strong understanding of numbers.
● Ability to thrive in a fast paced startup environment with a CAN DO attitude.
● Must have catered to the EMEA, APAC & US geographies.
● Must have managed both CSAT metrics and expansion.
If you would like to explore the opportunity, please share updated resume or please reach us