· Overseeing the customer service process.
· Resolving customer complaints brought to your attention.
· Handling customer concerns and complaints in a timely manner.
· Establishing a positive rapport with all clients and customers via phone.
· Handling queries, doing itineraries and costing.
* Maintaining all the PR operations including Birthday/ anniversary wishes, MIS, guests’ feedbacks, etc.
* Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary.
* Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, cancelled flights, overbooked hotels, and other travel emergencies.
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