SMS BUSINESS SERVICES jobs - Domestic BPO

• Languages required - English + Hindi + Regional Languages (based on process required).
• Shift timings - 4 Shifts (9:30am-6:30pm, 10:00am-7:00pm, 10:30am-7:30pm and 11:00am-08:00pm).
• Processes which your company handles are as follows:-

                      Tele com

                      Tele-Sales

                      Kitchen & Home Appliance

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level