Coral bling pvt ltd jobs - Domestic Voice/Non Voice Process

·         Minimum Graduate with 1-year BPO Experience Bank /Insurance VRM experience.

·         Excellent spoken and Written Communication in English / Hindi is a must.

·         Good command over spoken language, good writing skills, pleasing personality, rapport building ability, problem-solving abilities, great service attitude, analytical bend of mind, tenacity to handle end to end solutions.

Shifts:  24 *7 Rotational Shifts for Males

              Females 8 AM to 8 PM window

Weekly Off:6 days working with 1-week rotational work off.

·         Responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.

·         Responsible for rendering useful administrative support to other members of the customer care team.

·         Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

·         Responsible for monitoring Call tracking for responses from the administrative team so call returns are done in a timely fashion.

·         responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let the participant know inquiry is still being researched.

·         Responsibility is to answer participant questions, as well as question participants to obtain a full understanding of what information is being requested.

·         customer  relationship management, customer complaints, customer service