Domestic Voice Process.
Required Skills:
Responsible for getting New Leads/Requirements and maintaining Existing Clients to enhance Business relations.
Generate requirements from New Clients and Existing Clients through Cold Calling.
Negotiate the rates with the Clients and Candidates
Make timely submissions and provide all the Information to the Client, which is required for making an end Client Submission.
Follow-up with The Clients on the Progress of the Submittals made.
Responsible for targeted market research and lead generation
Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Aabiance Technology
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