BS or advanced degree in computer science, engineering, or related technical field or equivalent professional experience.
3+ years' experience in an IT/Online Services role working with Business Operations, App Support or other Support activity.
Intermediate to advanced knowledge of Microsoft SharePoint administration is essential.
Ability to use share point API for developing custom solutions and exposure to CSOM, Rest and SPServices.
2-3 years' experience with software design and development with SharePoint, .NET, ASP.NET, MVC.NET, WCF, C#, IIS, SQL Server.
Experience in front end development using JQuery, CSS and html.
Exposure to managing and developing on large scale internet facing Sharepoint farm.
Ability to troubleshoot performance Issues related to Sharepoint, SQL server, custom server side code and Client code.
Well versed with tools and technologies used to manage and troubleshoot sharepoint and web applications.
Strong understanding of network topology, hardware configuration, server utilization and deployment view.
Ability to act as SME and go-to resource for the organization regarding a system or product flow.
Strong analytical and troubleshooting skills.
Self-motivated and able to work under pressure to deliver high-quality solutions.
Able to participate in defect triaging processes to ensure the proper prioritization and correct team assignment
Attention to detail with the ability to multi-task and prioritize; strong organizational skills.
Primary Responsibilities:
Serve as the member of Channel Engineering support team to be the first point of contact (via phone, email, web-based support portal) regarding production incidents.
Maintain a working knowledge of all Dell Commercial Products and Services.
Responsible for monitoring production health, create weekly reports on production server health, incidents and share with management.
Prioritize and resolve issues of the highest technical and business severity.
Proactively communicating solutions and updates to management, including on hotlist items with potential for widespread severe customer impact.
Working complex technical cases to resolution through the use of remote sessions, reproducing customer issues, and performing own research.
Play time-keeper to make sure issues are resolved quickly and efficiently. Track and monitor each step of the issue on its way to resolution or escalation and provide closure.
Work with Microsoft support engineer to drive resolution to the problem.
Involve in defect fixes and deployment of product.
