IBM jobs - E-Auction Admin

Introduction
Take your career to the next level as a Fulfillment Professional with IBM. By nurturing relationships, taking ownership of problem resolution, managing transaction requirements, and applying effective research, you will guarantee our client satisfaction and sales productivity. Our clients are our future, and your successful support is what brings IBM to the next level.

Your Role and Responsibilities
As a e-Auction Admin you will be responsible in handling the phone calls, emails, live chat messages and support tickets. Also, you will be responsible to handle simple queries inquiries to complex support questions and complaints.

Responsibilities: - (But not limited to)
Responsibilities

Conduct eRfx events to procures basic goods and services, obtains quotation, evaluates response consistent with customer requirements and forwards the summary to the client. Responsible for supporting procurement activities within the region or geography. Works under the guidance of IBM's / client’s procurement teams, implement supply chain initiatives that provide end-to-end integrated opportunities for efficiency. Responsible for establishing, executing and tracking project plans within specific areas of responsibility. On higher risk contracts, may work under the direction of more senior representatives. Communicates with supplier and customer counterparts and management. Assists in the development of business strategies to accomplish business unit objectives. May also participate in procurement activities in support of multiple business units. Monitors industry to maintain awareness of current practices. Assumes additional responsibilities as assigned.

Skills
Environment

Basic knowledge of business principles such as purchasing, supply chain, e-commerce (or e-procurement),materials logistics, business and contract law, finance and accounting as typically acquired through an undergraduate or graduate degree or equivalent. Advanced knowledge of analysis techniques (price volume matrix, quote analysis, project management business cases, etc.). A global perspective is necessary, realizing the potential/dynamics of world markets and the cultural implications and the opportunities they present.

Communication

Utilizes strong interpersonal, oral and written skills to conduct daily activities, demonstrating an applied knowledge of the English language. Weekly contact with key suppliers and IBM interfaces. Provides timely communication to all affected individuals. Gives technical and business presentations as required. Has some responsibility for interpretation of guidelines.

Problem Solving

Monitors supplier performance and takes corrective action to ensure compliance with contract terms and conditions. Identifies and recommends alternative sourcing solutions to senior buyer or commodity team leader. Analyses market conditions and variables to recommend sourcing alternatives that satisfy current and future product requirements for cost, quality and delivery. Articulates competing points of view, conflicts of interest, and competing alternatives. Must understand the matrixed environment of IBM, ensuring effective integration of efforts and resources.

Contribution

Assists with the development and implementation of sourcing business plans to meet customer requirements consistent with IBM business objectives. As assigned, manages established contracts of a more complex nature. Actively participates in procurement/customer team activities. Participates in meetings with suppliers and/or customer representatives involving low to moderate risk/business issues as required. Ensures compliance with business controls. Keeps/approves commitments within signature authority. Maintains awareness of current and future customer requirements to ensure viable sources of supply. Evaluates/assesses supplier capabilities and makes recommendations on process and manufacturing changes. Acts as a center of competence on technical and business subjects within assigned areas of responsibility to assist management and staff in understanding and recommending changes to business processes. Stays abreast of the market environment and technical issues within assigned areas of responsibility. Provides trend and information to the worldwide commodity team as required. Work is reviewed by commodity team leader to ensure process integrity and competitive posture. Receives guidance from commodity team leader and/or procurement manager.
Impact on Business/Scope
Analyses low to moderately complex, customer requirements/arrangements/contracts (e.g. cost, delivery, overall quality, licensing, etc.). May analyse more complex customer requirements under the guidance of more senior procurement/contracts personnel Assures projects are completed within schedule and cost objectives.
Skills

• Attention to detail, accuracy and numeracy
• Experience with procurement platforms and catalogue tools

Required Technical and Professional Expertise

• Minimum 3-4 years’ experience in Supply (or) Operations management, Catalogue
• Prior experience with working effectively across different teams, processes and technologies to attain desired business, operational and compliance results.

Preferred Technical and Professional Expertise

• Must be a self-starter, good team player and an effective problem-solver, ambitious; able to work independently
• Proven Analytical and communication capabilities with strong ownership and accountability