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ICICI Bank jobs - E Relationship Manager

E Relationship Manager

ICICI Bank
location
Hyderabad, Mumbai, Chennai
experience Fresher
salary Salary not disclosed
qualification
MBA/PGDM
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Job is expired
Posted: 4 Years ago
Views: 84
Applications: 77
Openings: 1

Job Description

  • E-Relationship Manager
Job Description:
  • Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel
  • Provide professional customer service to achieve high customer satisfaction and retention
  • Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
  • Serve as one-point contact to the mapped customers of the bank
  • Cross selling of new products and services for both new and existing customers
  • Providing advisory for various products offered by Banks to enhance relationship value
  • Develop and maintain banking relationships with select group of customers through individualized customer service
  • Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
  • Achieve the budgeted cross sell targets
  • Ensure coverage of customer base in accordance with business plans
Key skills:
  • Ability to manage relationships to improve relationship value of existing Clients
  • Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
  • Excellent communication Skills
  • Self-driven with sales bent of mind

Job Particulars

Role Customer Service / Tech Support
EducationMBA/PGDM
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id171072
Job Category MBA , Tech Support
Locality Address Thane
StateTelangana, Maharashtra, Tamil Nadu
Country India

About Company

ICICI Bank Limited is an Indian multinational banking and financial services company headquartered in Mumbai, Maharashtra with its registered office in Vadodara, Gujarat. As of 2018, ICICI Bank is the second largest bank in India in terms of assets and market capitalisation.
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