RIMINI STREET jobs - EBS Technical Developer

We actively seek a  EBS Technical Developer for a remote position located in Hyderabad India.   

 Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment

 Position Summary

 The role of the EBS Technical Developer is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global clients who use the Oracle Suite. 

 The EBS Technical Developer requires technical experience, integration knowledge, and support expertise and skills to work with functional experts to develop, test, package and deliver fixes for issues in complex, integrated and highly-configured environments. Good working experience of the technical components of Oracle is a must have. Functional knowledge of the modules would be a plus. 

 Essential Duties and Responsibilities

• Work with functional resources to solve customer issues using methodical troubleshooting based on expert knowledge of EBS and technology in complex ERP environments
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide solutions using tools such as Oracle Developer, Reports, Forms, Workflow Builder PLSQL, OA Framework and ADF
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Provide hands-on development using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities : Other job related duties and responsibilities may be assigned from time to time

Location:  Hyderabad, India

Education :  Bachelor Degree in Computer Science or related field or equivalent experience

Experience 

• 5 years relevant EBS development experience in a high volume ticket based environment (AMS)
• The ideal candidate will be fluent (speaking / reading / writing) in English and have at least 3 years “hands on” system support experience.   
• 3 to 5 years direct support of EBS applications
• Excellent client communication skills
• Analytical, logical problem resolution skills
• EBS certification(s) preferred
• Knowledge EBS: architecture
• Expertise with multiple clients including CEMLI and administration of the application a plus.
• Knowledge of maintenance/patching mechanics and EBS architecture.
• Demonstrable history solving complex problems across multiple modules.
• Experience in creating, maintaining and updating customer documentation
• Deep understanding of ITIL processes
• Must be familiar with and have experience in working with customer Change Management

Skills 

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application technology, tables and relationships
• Deep knowledge of EBS customization/extension methodologies
• Excellent development skills using EBS toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations