Any Graduate
Minimum 1 year experience in BPO domain (Escalation calls managed-preferably)
Language: English and Hindi
CTC: 23K Per month
Working Model: WFO
Job Location: Bellandur, Bangalore
Immediate joiners preferable and candidates from Bangalore only
Responsibilities:
Researching product details or company policies to answer questions
Processing orders, including collecting shipping information and processing payments
Providing information about products and services including pricing, availability, delivery options, and order status
Providing customer support via email, phone, or social media channels such as Facebook or Twitter
Responding to questions about products, shipping, returns, exchanges, and other topics
Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify or Magento
Answering questions about products, shipping rates, billing issues, return policies, etc.
Creating and maintaining records of customer interactions with the company or its affiliates
Handling returns, exchanges, and other customer service issues related to online purchases
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