VR HR Solutions jobs - Ecommerce - Customer Support

Any Graduate

Minimum 1 year experience in BPO domain (Escalation calls managed-preferably)

Language: English and Hindi

CTC: 23K Per month

Working Model: WFO

Job Location: Bellandur, Bangalore

Immediate joiners preferable and candidates from Bangalore only

Responsibilities:

Researching product details or company policies to answer questions

Processing orders, including collecting shipping information and processing payments

Providing information about products and services including pricing, availability, delivery options, and order status

Providing customer support via email, phone, or social media channels such as Facebook or Twitter

Responding to questions about products, shipping, returns, exchanges, and other topics

Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify or Magento

Answering questions about products, shipping rates, billing issues, return policies, etc.

Creating and maintaining records of customer interactions with the company or its affiliates

Handling returns, exchanges, and other customer service issues related to online purchases