VR HR Solutions jobs - Ecommerce - Customer Support

Ecommerce - Customer Support

VR HR Solutions
experience 1 Year
salary 23,000 - 23,000 Per Month
qualification
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Posted: 11 Months ago
Views: 2
Applications: 2
Openings: 1

Job Description

Ecommerce - Customer Support

Any Graduate

Minimum 1 year experience in BPO domain (Escalation calls managed-preferably)

Language: English and Hindi

CTC: 23K Per month

Working Model: WFO

Job Location: Bellandur, Bangalore

Immediate joiners preferable and candidates from Bangalore only

Responsibilities:

Researching product details or company policies to answer questions

Processing orders, including collecting shipping information and processing payments

Providing information about products and services including pricing, availability, delivery options, and order status

Providing customer support via email, phone, or social media channels such as Facebook or Twitter

Responding to questions about products, shipping, returns, exchanges, and other topics

Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify or Magento

Answering questions about products, shipping rates, billing issues, return policies, etc.

Creating and maintaining records of customer interactions with the company or its affiliates

Handling returns, exchanges, and other customer service issues related to online purchases


Job Particulars

EducationAny Graduate
Who can applyExperienced (1 Year)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1034286
Job Category Tech Support
Locality Address Bellandur
StateKarnataka
Country India

About Company

VR HR Solutions
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