IGT Solutions jobs - Ecommerce

Primary responsibility is to answer inbound and outbound calls, manage customer expectations and provide quick & accurate resolution within the specified TAT.

• Provide First Time Resolution to customers on calls
• Maintain notes on relevant systems for tracking purposes as per SOP
• Maintain high level of compliance to the standard operating procedure (SOP)) defined by the line of business.
• Maintain accurate and updated knowledge of Process procedures and systems.
• Ability to use logical reasoning and adjust quickly in short timeframe with enough supervision
• Ability to build rapport with customers on the call
• Should be a quick learner. Display patience and problem solving skills
• Facilitate process improvement by escalating relevant issues to the right department
• Create a WOW exp. for the customer (C-Sat) and Customer Experience
• Provide quick an effective resolution to the customer's queries.
• Should be comfortable in using the e-commerce mobile apps and website and should have basic awareness about the ecommerce industry

Mandatory Requirements:

• Should be ready to work in flexible shifts Rotating throughout Day/Night and 6 days working
• Adherence to company policies, rules and regulations
• To follow quality processes thoroughly using checklist standards
• Graduate/ Under Graduates from any stream