Email Chat Voice Process

A2tech
Experience : 1 to 3 Years
Education : BA, B.Com
Location : Mumbai
Per Month: Rs. 12,000 - Rs. 22,000
Job Role : BPO / Customer care (Voice , Non voice)
Posted on 29 Nov 19
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Job DescriptionLast Date 29 Dec 19
  • Active user communication via emails
  • Tagging of user queries under correct category/subcategory
  • Respond to user queries in a manner that enhances the customer experience
  • Ensure minimum turnaround time for resolving user queries & complaints
  • Suggest process & product improvements based on user feedback
  • Assist team lead in reporting & analysis
  • Escalate issues and requests, as required
  • Pro-actively propose solutions in case of new issues
Job Type : Full Time
Interview Type : Face to Face Interview
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