HR consultant jobs - Email process/ Voice process

Email Process/ Voice Process

HR consultant
experience Fresher
salary Salary not disclosed
Posted: 4 Years ago
Views:
Applications:
Openings: 35

Job Description

Please find below Job Description for the above role:
  •  Resolving customer query/complaints of the customers through inbound calls

·         Escalate cases as per escalation matrix given by the respective manager on scenarios wherein immediate resolution cannot be given to the customer to win customer confidence

·         Daily interaction with reporting manager to understand the performance baseline & the ways to achieve the important metrics which are critical to business

·         Efficiently & effectively navigate the website, CRM, and other systems & technologies provided by Client.

·         Provide an excellent level of customer service driven by professionalism, timeliness and accuracy. Ensure targets for service levels, quality and customer satisfaction are achieved

·         Support the Team Leader in the practical day to day management and control of customer service

·         Other duties from time to time that may be assigned

 

Desired Candidate Profile

·         Minimum 10+2 /diploma from a recognized Board

·         Working knowledge of Basic Computers with a fair knowledge of MS Word and Excel

·         Ability to draft a letter with proper grammar, content, format

·         Good communication skills is a must


Job Particulars

Role 
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment Type Full Time
Job Id 435833
Locality Address Shivaji Nagar
State Maharashtra
Country India

About Company

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