s

Email Process/ Voice Process

HR consultant
Experience : Freshers
Location : Pune(Shivaji Nagar )
Posted on 17 Sep 20
Job is expired
Job DescriptionLast Date 15 Nov 20
Please find below Job Description for the above role:
  •  Resolving customer query/complaints of the customers through inbound calls

·         Escalate cases as per escalation matrix given by the respective manager on scenarios wherein immediate resolution cannot be given to the customer to win customer confidence

·         Daily interaction with reporting manager to understand the performance baseline & the ways to achieve the important metrics which are critical to business

·         Efficiently & effectively navigate the website, CRM, and other systems & technologies provided by Client

·         Provide an excellent level of customer service driven by professionalism, timeliness and accuracy Ensure targets for service levels, quality and customer satisfaction are achieved

·         Support the Team Leader in the practical day to day management and control of customer service

·         Other duties from time to time that may be assigned

 

Desired Candidate Profile

·         Minimum 10+2 /diploma from a recognized Board

·         Working knowledge of Basic Computers with a fair knowledge of MS Word and Excel

·         Ability to draft a letter with proper grammar, content, format

·         Good communication skills is a must

  • Email Process/ Voice Process
  • Experience : Freshers
  • Job Type : Full Time
  • Interview Type : Face to Face Interview, Telephonic Interview


Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description
HR consultant
Job is expired
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