Dexter jobs - Email Support-Customer Service Associate

Are you fresher

Do you have excellent communication skills

Are you looking for WORK FROM HOME exciting and challenging role

Then go ahead with the below job description.

Compensation details: 1.44L PA to 2.30L PA

Additional benefits: Internet and Laptop Will Be Provided.

Job Description :

Email Support-Customer Service Associate- India:

Knowledge & Skills Required

Desired skills:

Action-oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Good comprehension skills - ability to clearly understand and customer issues appropriately

Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Good typing skills

Preferred Criteria:

Should be self-driven, motivated and task-driven individual who can learn fast and operate with minimal support from Manager and Lead

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure Work-like environment with no disturbance during work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem-solvers with a passion for excellent customer service.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much like 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

Effective problem-solving skills including decision making, time management and immediate prioritization oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet the business need

Ability to maintain composure in highly escalated situations

Qualifications required:

The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Ability to approach problems logically and rationally