Avenues Consulting jobs - Email/Voice process

We have an exciting opportunity with a Boutique CA Firm

Position:- Email/Voice process

Experience:- 0- 1 year

Qualification:- Min 12th Pass

Location:- Pune

Roles & Responsibilities:-

·         Resolving customer query/complaints of the customers through inbound calls

·         Escalate cases as per escalation matrix given by the respective manager on scenarios wherein immediate resolution cannot be given to the customer to win customer confidence

·         Daily interaction with reporting manager to understand the performance baseline & the ways to achieve the important metrics which are critical to business

·         Efficiently & effectively navigate the website, CRM, and other systems & technologies provided by Client.

·         Provide an excellent level of customer service driven by professionalism, timeliness and accuracy. Ensure targets for service levels, quality and customer satisfaction are achieved

·         Support the Team Leader in the practical day to day management and control of customer service

·         Other duties from time to time that may be assigned

Desired Candidate Profile

·         Minimum 10+2 /diploma from a recognized Board

·         Working knowledge of Basic Computers with a fair knowledge of MS Word and Excel

·         Ability to draft a letter with proper grammar, content, format

·         Good communication skills is a must