End User Support Engineer

GE Digital
Experience : 0 to 3 Years
Education : BSc, BE/B.Tech
Location : Bangalore
Job Role : Engineer
Posted on 26 Sep 20
Job is expired
Job DescriptionLast Date 24 Nov 20
Role Summary:
GE is actively seeking experienced support engineers to join our growing Customer Support team As part of this role, you will be working with proactive monitors, seeking resolution and mitigating risk to improve availability and health of GE Digital’s software solutions If you are excited about the opportunity to learn and work on software solutions, enjoy trouble shooting and solving complex problems, consider the opportunities to join GE Digital’s global support organization

Essential Responsibilities:
The job entails proactive monitoring and routine evaluation of GE Digital’s advanced analytics-based solutions

As Support Engineer You Will Be
Responsible for delivering proactive Support for various GE Digital’s advisory solutions within the scope of a typical Customer Support and Services Agreement
Daily review of advisory reports, alerts, monitoring dashboards and support analytics to maintain high level of system availability
Troubleshoot and resolve system issues Proactively identify system failures, fix issues and provide detailed root cause analysis reports
Troubleshoot and resolve data communication failures within defined service level agreement
Creating, maintaining, migrating and troubleshooting Linux/Windows shared / virtual / dedicated servers
Set up virtual machine, troubleshoot and resolve remote desktop/server connection issue should be able to handle problem related to data flow/migration from virtual network/client server
Escalation management during critical events/application outage
Maintain regular customer contact and call logs

Qualifications/Requirements: 1 Four (4) Year Degree in Computer Science/Engineering or related disciplines
Up to 3 years of experience working in software/IT industry with emphasis on development/network systems/infrastructure/Production Support
Knowledge on system architecture, security, remote server
Hands on experience with distributed and/or enterprise applications
Debugging/troubleshooting skills using SQL queries/python or any other tools
Strong understanding of support processes – handling tickets, monitoring, processes and metrics
Ability to solve complex problems independently
Maintain SLA’s through the implementation of proactive issue detection and reporting
Able to prioritize in complex, fast-paced environment

Desired Characteristics:

Technical Expertise: 1-3 years of experience in sustainment engineering, technical customer support, or software development
Hands on operations experience with multiple application, OS and network level support

Business Acumen:Ability to communicate effectively with technical and non-technical communities

Personal Attributes:Ability to influence and build strong relationships with peers and senior managers in various geographical locations
Strong analytical, planning and organizational skills to manage multiple tasks and processes effectively
Focus on customer satisfaction and ability to work well with a team

Additional Locations:India;Bengaluru;
  • End User Support Engineer
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
GE Digital

About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. 
Job is expired
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