GE Digital jobs - End User Support Engineer

Role Summary:

GE is actively seeking experienced support engineers to join our growing Customer Support team. As part of this role, you will be working with proactive monitors, seeking resolution and mitigating risk to improve availability and health of GE Digital’s software solutions. If you are excited about the opportunity to learn and work on software solutions, enjoy trouble shooting and solving complex problems, consider the opportunities to join GE Digital’s global support organization.

Essential Responsibilities:

The job entails proactive monitoring and routine evaluation of GE Digital’s advanced analytics-based solutions.

As Support Engineer You Will Be

Responsible for delivering proactive Support for various GE Digital’s advisory solutions within the scope of a typical Customer Support and Services Agreement.

Daily review of advisory reports, alerts, monitoring dashboards and support analytics to maintain high level of system availability.

Troubleshoot and resolve system issues. Proactively identify system failures, fix issues and provide detailed root cause analysis reports.

Troubleshoot and resolve data communication failures within defined service level agreement.

Creating, maintaining, migrating and troubleshooting Linux/Windows shared / virtual / dedicated servers.

Set up virtual machine, troubleshoot and resolve remote desktop/server connection issue. should be able to handle problem related to data flow/migration from virtual network/client server.

Escalation management during critical events/application outage.

Maintain regular customer contact and call logs.

Qualifications/Requirements: 1. Four (4) Year Degree in Computer Science/Engineering or related disciplines.

Up to 3 years of experience working in software/IT industry with emphasis on development/network systems/infrastructure/Production Support.

Knowledge on system architecture, security, remote server.

Hands on experience with distributed and/or enterprise applications.

Debugging/troubleshooting skills using SQL queries/python or any other tools.

Strong understanding of support processes – handling tickets, monitoring, processes and metrics

Ability to solve complex problems independently.

Maintain SLA’s through the implementation of proactive issue detection and reporting.

Able to prioritize in complex, fast-paced environment.

Desired Characteristics:

Technical Expertise: 1-3 years of experience in sustainment engineering, technical customer support, or software development

Hands on operations experience with multiple application, OS and network level support

Business Acumen:Ability to communicate effectively with technical and non-technical communities

Personal Attributes:Ability to influence and build strong relationships with peers and senior managers in various geographical locations

Strong analytical, planning and organizational skills to manage multiple tasks and processes effectively

Focus on customer satisfaction and ability to work well with a team

Additional Locations:India;Bengaluru;