Perform Incident ManagementIncluding Service Request and Restoration for Low severity Tickets.
Design amp; Deployment of new VideoSetup for OEM like Cisco/Polycom.
Take initiatives in learning newTechnology amp; Tools in video segment.
Training amp; self learning,utilization of LAB facility for self learning, training amp; simulations.
Work towards all parties includingL2 team and OEM as part of engagement to resolve the tickets.
Effective Ticket handling to adherethe Agreed SLA.Co-ordination with customer and providing timely updateswhenever required.
Effective coordination amp;communication with end customer to have high CSAT..