Momentive jobs - Engineer - IT Global Infrastructure Network & Telecom

Position Title:Engineer - IT Global Infrastructure Network & Telecom
Position Summary:Infrastructure Engineer Network & Telecom will install, configure, monitor and maintain, networking, VOIP, equipment, telco circuits, maintain/monitor performance and security, create and sustain documentation, assist with security tasks and monitoring to meet strict global uptime SLAs.

Monitor large computer networks and servers for problems from a central location. Analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Key Tasks And Deliverables

Job Description:

• Expert in the management and monitoring of a network from centralized location.
• Manage, and provide advice on, the selection, design, justification, implementation, cost and operation of network, telecom and unified communications related projects
• Contribute to the network, telecom and unified communications structural frameworks (hardware, software and other components) which meet the present and future requirements of the business.
• Advise on staffing of network, telecom and unified communications related projects with internal and external subject matter experts as part of global and regional programs.
• Ensure that all new network, telecom and unified communications services are delivered to the business with the right service levels.
• Ensure that all network, telecom and unified communications investments are managed through their full economic life cycle to optimize its value.
• Implement continuous performance measurement within the network, telecom and unified communications to identify, prioritize, initiate and manage services and initiatives.
• Facilitate scoping and business priority setting for large or complex changes related to the network, telecom and unified communications infrastructure, engaging senior stakeholders as required.
• Coordinates with and enable the IT services operational and support teams to perform pre-defined standard adds, moves, and changes.
• Specify and design complex network, telecom and unified communications systems.
• Create and maintain overall network, telecom and unified communications plans to support the organization’s business strategy.
• Select appropriate design, product models, methods and tools, consistent with agreed enterprise and solution architectures and ensures they are applied effectively.
• Review others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
• Ensure that the system design balances functional, service quality and systems management requirements
• Contribute to the policy for selection of architecture components
• Maintain complete documentation of the global network, telecom and unified communications components including H/W& S/W, support contracts, equipment EOL etc.
• Manage the contracts, relationships and performance of the global carrier(s)
• Plan and develop capacity planning roadmap
• Coordinate with regional team members for circuit management, payments, etc.
• Making sure of having a single view of global network, telecom and unified communications systems.
• Coordinate with global carrier & service provider members for setting up clear process to handle trouble tickets, payments, complains etc.
• Analyze the opportunities provided by emerging technologies and evaluate the impact and risks of major design options to maximize implementation benefits to Momentive.
• Take responsibility for the management of network, telecom and unified communications testing activities within a development or integration project or program.
• Manage all risks associated with the testing and take preventative action when any risks become unacceptable.
  
  

Position Objectives

• Managing global network, telecom and unified communications infrastructure (LAN, MAN, WAN, WLAN, Remote-Access, VOIP, Telecommunication, etc …) and identifying improvement opportunities
• Contributing and adhering to standards
• Reviewing and approving major global network, telecom and unified communications platform, technology, standards, and policy changes as part of change control and project processes.
• Evaluating and running proof of concepts for new global network, telecom and unified communications technologies and solutions.
• Leading the development and presentation of global network, telecom and unified communications and business cases to senior executives.
• Owning the relationships with the global Telecom providers, and ensuring that all SLAs are met.
• Act as the forward looking person for Momentive IT global network, telecom and unified communications.
• On an ongoing basis, examine current operational processes to identify and suggest potential operational improvements that will positively impact productivity, service, and safety, environmental and cost performance.
  
  

Key Metrics (KPI's)

• Service satisfaction
• Infrastructure component availability/response time
• Service unit costs
• Project deployment time effectiveness
  
  

Education Requirements

Additional Details:

• University degree in IT or related field
  
  

Qualifications

• Minimum 5 years’ experience in IT infrastructure global network, telecom and unified communications systems.
• 3 years’ experience in IT programs/projects.
• Multiple Cisco certifications within the networking, VOIP and collaboration technologies.
• Expert knowledge in the design, implementation and operation of Cisco networking and IPT technologies.
• Expert knowledge in the design, implementation and operation of unified communications technologies and/or supporting platforms including Video Conferencing.
  
  

Competencies

• Customer service focused
• Excellent written and verbal communication/presentation skills
• Excellent project leadership/management skills
• Capability to Lead Change
• Sound quantitative and analytical skills
• Ability to work effectively and enjoy being part of several global virtual teams
• Competency in defining and introducing new, professionally-managed network services
• Business Acumen
• Inclusiveness
• Result Oriented
  
  

Preferred Qualifications

• Experience managing cloud/hybrid infrastructures
• Microsoft certifications within the collaboration and networking technologies.
  

Travel: 5%