SLK jobs - Engineer - IT IS

Engineer - IT IS

SLK
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 2
Applications: 7
Openings: 1

Job Description

  • Be readily available to answer the phone to our customers in a professional and efficient manner
  • Single Point Of Contact SPOC assistance for End User Support
  • Identify and escalate tickets requiring urgent attention and action.
  • Log calls via the appropriate call logging system and provide a high level of technical fix. For example: Change Passwords and unlock accounts for internal customers
  • Complete courtesy call backs to the customer where required
  • Add value to team environment by being enthusiastic and maintaining a positive attitude
  • Ensure calls returned to Service Desk are reassigned without delay
  • Monitor open incident calls / Service requests
  • Adhere to ISO9001 and ISO27001 procedures
  • Actively employ, share and contribute to the company's knowledge base. Deliverables Achievement of all targets including first time fix
  • Record comprehensive details of all Service Desk calls
  • Perform Customer Call backs on a daily basis in accordance with the requirement of specific contracts
  • Perform monitoring of open calls in accordance with the requirement
  • The role will involve to work any rotational shift and be open to work in 24/7 environment.
  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users
  • Single Point Of Contact SPOC assistance for End User Support
  • Must be familiar with Microsoft office suite and environment.

Job Particulars

Role Engineer
Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id393737
StateMaharashtra
Country India

About Company

SLK
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