1 Understand queries related to Product, Offering & Solution
2 Responsible for handling Support Request in Metso Quote flatform
3 Providing best Technical & Delivery solution to sales office
4 Responsible for making best price offer and alternative solution to develop business volumes domestic and
global markets
5 Raise the internal TASK and keep follow up for timely answer
6 Building Data Base (Db) and maintain the related data records for the enquiries with internal /external
Parties
7 Managing critical delivery / priority cases, taking formal approvals by functional Manager / Management to
support clients
8 Ensuring the effective and efficient way of communication and timely responses
9 Responsible for Order Change and revision request, follow the defined Metso way of Change Management
Process
10 Managing day -to-day work related challenges / issue and meeting the organizational target
