Concord Nextstep Development India Pvt Ltd. jobs - Engineer Trainee

Responsibilities:

• The Service Desk is responsible for monitoring and triage of all first line alerts, incidents and reported issues for Concord platform systems and applications 24/7.
• The Service Desk will investigate and resolve where possible application, software and hardware incidents. When resolution isnt possible, they are responsible for assignment to the correct support team escalating when necessary. Continuous incident trend analysis is required to identify common issues and feed into the problem management process for root cause analysis.
• Service Desk Engineers are responsible for ensuring processes and services are properly executed and any barriers to proper service operation are addressed and/or escalated.
• Individuals are required to continuously monitor operational processes to determine their effectiveness implementing new steps or processes when previously defined processes are determined as ineffective.